If something goes wrong
Most issues resolve themselves — our team is alerted automatically when a check needs attention. For everything else, here's what to do.
My submission didn't go through
Try once more — a dropped connection is the usual cause. If it still doesn't work, simply email your offer, attachments and all, to checks@commodityscreen.com and the check starts automatically.
I didn't get a confirmation email
Check your spam or junk folder first — that's where automated mail most often lands. If it isn't there, contact support with the time you submitted and we'll confirm your check arrived.
My report is late (more than 24 hours)
Contact support with your check ID and we'll chase it immediately. The clock is on us, not you — a late report is our problem to fix, never yours.
I want to add documents to my check
Reply to your confirmation email with the documents, or submit them referencing your check ID. The analysis will take them into account.
I disagree with the verdict
Submit the counterparty's answers or new evidence as a follow-up (re-check) from the report page, or order a human expert review ($500) from the same page. New evidence can change the outcome.
Something else
Email support@commodityscreen.com. We answer within one business day.
You can also review the frequently asked questions.